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Customer Interview Template
Customer Interview Survey Template
One survey type that marketers or customer experience teams should be aware of is the customer interview survey. This type of survey focuses solely on customer feedback and customer opinions and can really shine a spotlight into how customers are using your products or services. The customer interview survey template can also be used to collect content used for press, media, publications and serve to highlight a particular narrative you are looking to tell.
This template will allow you to collect customer stories, and connect them back to your product or service. Not to mention, you can use these compelling stories to generate unique content pieces for marketing or for further validate how customer stories link to the value you provide them. Additionally, the valuable insights this type of survey helps you uncover, can ultimately guide product development decisions and assist your team in validating solutions or features you are designing from the ground up. Customer interview surveys can be leveraged to scale your customer interviews, collect customer spotlights asynchronously across timezones or help create content that can be published for sales and marketing purposes. Get started with a customer interview survey in minutes, with Voiceform.
Looking for another template?
We have templates for may use cases. Create a survey in less than 5 minutes.
Our customers love Voiceform
Tim Wilbourn
With Voiceform’s interactive surveys, we saw a 40% increase in responses. The ability to choose the channel and time frame customers received surveys also resulted in a 60% increase in our customers’ willingness to participate in the survey and provide feedback
Andrew Wald
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“We promoted [Voiceform] as a new way of providing feedback. People were interested in engaging this way, which increased our survey acceptance rate, which I would say was about 70%. I think our results stemmed from the innovation, and a different way of doing surveys versus live interviews and or pen-to-paper type surveys.”
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Kevin, Veilbaum
"With Voiceform, voice responses are easier to use than typing out a lengthy response and have the added benefit of capturing the customer’s train of thought."
David Thomas
“The value that we got out of [Voiceform] is 1000x more than any other kind of customer feedback survey that I've ever done and having done a lot of product, a lot of product marketing surveys, being able to hear the voice of the customer is an extreme advantage. It's not as easy to put onto a chart or to make it into a graph. But it’s so much more actionable and so much more useful."
Martin Gomez
"In terms of revenue, I could say with confidence that we’ve saved upwards of $100,000USD during the last six months [with Voiceform]. We’ve been able to understand our customers, if they’re happy right away, if they are subtly unsatisfied, [and in need of more support.]"
Jay Tye
"With our first Voiceform, we saw immediate results. 5x the quality of data. We were really surprised to see the difference and the caliber of thoughtfulness within the responses. When hearing feedback about Voiceform, it was pretty noticeable that people felt like they had a voice. Like they were being listened to and and that their thoughts and suggestions or feedback was welcomed and appreciated."
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