Is Voiceform HIPAA compliant?

HIPAA compliance is available on custom plans. Voiceform is SOC 2 Type 2 certified across the platform. Talk to us about BAA and configuration if you are collecting protected health information.

Can we research both HCPs and patients?

Yes. Run parallel Voiceforms with different guides, then compare how clinicians and patients talk about the same message, tool, or journey.

How do we handle sensitive topics?

Asynchronous voice often feels more private than a live interview. You still control consent language, optional questions, and who sees the data. Many teams prefer it for stigma-adjacent or emotional topics.

Can this support patient experience programs?

Pair CAHPS-style or CSAT items with a spoken follow-up. You keep the score leadership wants and the story quality teams need to fix the experience.

Healthcare

Understand patients and professionals in their own words

Validate patient education, treatment messaging, and experience of care. Hear what influences recommendations and adherence — with the depth of an interview and the speed of a survey.

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Firsthand perspectives from patients and clinicians at scale

Understand how professionals evaluate your positioning and how patients respond to it, without losing the humanity of the conversation.

Reach patients and practitioners

Field to condition communities, professional panels, or your own lists. Screen by specialty, setting, or treatment history the way your protocol already does.

Hear hesitation, not just satisfaction

Voice picks up trust gaps, confusion in materials, and the reasons people do not start or stay on a therapy — signals a CSAT box will not capture.

Built for serious data handling

Voiceform is SOC 2 Type 2 certified and HIPAA compliant on custom plans, so healthcare teams can collect spoken insight without treating security as an afterthought.

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Trusted by industry leaders and innovators.

Improve outcomes with clearer experience and messaging

See what drives recommendations, what patients need explained, and where the journey breaks.

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Audience Research

Learn how your audience thinks, feels, and talks

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Customer Journey Map

Track real journeys through conversations at scale

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Brand Tracker

See your brand the way customers talk about it

50+

Languages transcribed

1000s

Interviews in parallel

Voice + video

With AI probing on every answer

Hear it from teams like yours

Tim Wilbourn

VP Customer Experience, RingCentral

“With Voiceform’s interactive surveys, we saw a 40% increase in responses. The ability to choose the channel and time frame customers received surveys also resulted in a 60% increase in our customers’ willingness to participate in the survey and provide feedback”

Samantha Burdorf

Director, Data and Analytics, The Neurodiversity Alliance

“In the 2022-2023 survey for middle school students, we had a completion rate of 28%. In contrast, when we started using Voiceform in 2023-2024, our End-of-Year survey results saw a remarkable 48% increase with a 76% completion rate.”

Questions

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